POLICIES AND WAIVER

POLICIES AND WAIVER

CANCELLATIONS AND REFUNDS

  • Customers may cancel their reservations at least 2 weeks (14 days) before their scheduled date and receive a full refund. We must receive the cancellation notice in writing.

  • If customers cancel their reservations within the 2 weeks (14 days) of their scheduled date, they will receive a refund minus a $125 deposit.

  • For cancellations made by Silicon Valley Bubble Soccer due to rain or weather concerns, unforeseen event due to safety, or referee availability, customers may reschedule for FREE anytime within 6 months, based on availability, or receive a full refund

  • There will be no refunds if you fail to show up to your event, and you forfeit the free rescheduling policy. 

  • Silicon Valley Bubble Soccer is not responsible for any park fees, picnic tables reservation fees, and any other fees of cancelled bubble soccer activities due to inclement weather, city ordinances, or for any reason.  

WEATHER CONDITIONS

We cannot play or set up in the following conditions, at the sole discretion of Silicon Valley Bubble Soccer:

  • Rain or thunder/lightning

  • Temperatures colder than 40 degrees or hotter than 95 degrees for outdoor events.

  • Wind gust over 12mph

  • Muddy fields

Customers may reschedule their rental at any time for FREE due to these weather concerns.​

  • For events with mixed forecast, if we recommend canceling and the customer wants to continue, the customer forfeits his/her right to later reschedule or request a refund for any time missed due to weather. We do reserve the right to make the final decision in weather-related cancellations.

  • Bad weather is dynamic, so if you’re suspecting rain in the forecast during the rainy season, we highly recommend you contacting an indoor soccer field or rec centers ahead of time. If you're unable to find an indoor soccer field, we encourage you to consider having an alternate backup venue for your guests'.
     

  • It is the responsibility of our customers to check the weather forecast in advance heading to your scheduled event during the rainy season and adjust your event accordingly.

 RESCHEDULING

  • Rescheduling is FREE, based on availability

  • When rescheduling, we require an email from you, the customer, requesting to reschedule your event

  • Event could only be rescheduled twice (2x) from the time the event was originally scheduled

  • There will be no refunds if you fail to show up on your event, and you forfeit the free rescheduling policy

  • There is no rescheduling day-of event

 INDOOR / OUTDOOR FACILITY

  • We require at least 30 minutes of field access for setting up before your event start time and another 30 minutes field access after the rental time for breaking down of equipment

  • Therefore, when reserving an indoor/outdoor facility, please add an extra hour to your reservation
     

  • You, our customer, cover all costs for renting the indoor/outdoor facility